Bobbi Brown Cosmetics Reviews

I have never used Bobbi Brown products before my recent purchase. I was so excited to buy the gel liner with the recommended brush for application.
The gel liner goes on unevenly and doesn’t last all day. The applicator brush doesn’t help one bit. For the price and performance this is a true disappointment. No more for me!
Kristin Bauter????????

I am absolutely disappointed to know that you are using animal testing and therefore cannot tolerate this unnecessary animal cruelty anymore. I have been buying your products for long time, but as soon as I got to know this, I decided not to use your products and switch to brands that do not do this anymore. There are alternatives to avoid it and so many brands are switching to cruelty-free. If you care at all about poor animals and people in general, you should be more considerate, then maybe more customers will come back.

Ordered two items one was missing, difficult to get through to customer service but when I did they refused to replace or refund until they conducted an enquiry with their warehouse. They couldn't give me a timescale of how long this would take. I am outraged I expect to get what I pay for? the customer service agent was like speaking to a broken record.

Great product-absolutely the WORST cases. I have kept silent for too long. Numerous broken cases, powder palates that fall out and crack into a million pieces, hinges break, lipstick cases crack and don't stay on, eyebrow applicator end covers cracked; all cheap plastic and poorly constructed! Mind you....my cosmetics stay in a drawer, not in my purse, not dropped. I have cases from competitors that are much older and are still in one piece.
I can't be the only one with this problem. Your cases should be equal to the quality and price of the product, not inferior to increase your profit margin. BB, please fix this issue. I have pictures if you would like to see them.

My order was shipped and delivered sooner than the posted timeframe. The eye shadows I purchased work very well together and apply easily, lasting a long time with no fading or creasing. I also received loyalty points for my purchase. I would definitely purchase from Bobbi Brown directly again!

They had a promotion of buy a vitamin base cream and get a free foundation. After I placed my order, they told me the free foundation is out of stock, but they are still selling on their site. I asked the customer service when are they gonna ship the free foundation, they told me it is out of stock for the color I want. So I have to choice a color that does not fit, because they won't provide any refund since it's a gift and it's free. However I brought the cream because of this free foundation, sobat the end I get a foundation that is not even my color. If you don't have the product that is in stock, do not take my order. This is the most terrible online shopping experiences I had.

I purchased a foundation online in November, using the virtual helper to suggest the correct shade. Unfortunately the shade was a little too pale. In January I ordered a shade darker and it was spot on. I chatted with Bobbi Brown customer service online and they were happy for me to return the original foundation for a refund, even though a few months had passed (although I had only used the product that one time) and have sent me a return label for free.

Quite a superb group finds the best-prepared specialists when I visit this spot, who offer their best and are equivalent to their offices. Just visit this site and you have some fabulous stuff.

I’ve placed order 58085829 on 23rd November and was chasing up my order 1 month until I receivebit. When I finally received it 1of the items was missing. I’ve sent email to customer service, tried to contact their customer service on the phone and online chat but nobody replies. Their customer service is absolutely ridiculous! Don’t waste your time and money ordering online.

If it was possible to place less than one star, I would. My order was placed over a month ago. Yes, I emailed and only received robo-responses twice. DO NOT ORDER FROM BOBBI BROWN CA. Customer service is non-existant and I STILL haven't received my order. Everything ordered from the States, the UK and China made it here in 3 weeks but nothing from Ontario and I live in Vancouver. What the Heck!

The Worst customer service, placed an order over two weeks ago that never arrived. Spent multiple hours on hold and several promises of it being resolved and redispatched and nothing ever arrived. Told I couldn't have a refund as they had redispatched it, argued, and eventually got confirmation of a refund. Fingers crossed i actually receive it because I have absolutely no confidence in them.
I would not recommend ordering from Bobbi Brown, just go elsewhere, save yourself the hassle of expensive deliveries never showing up!

Made order 4 days previous, received confirmation of dispatch 2 days previous .. now told out of stock. Web site still shows in stock. Do NOT trust you'll receive goods in time for xmas from this company - absolute time wasters.